Adobe Experience Manager

Keep Running at Peak Performance Your AEM Platform

Protect your Adobe Experience Manager investment with comprehensive support and maintenance services from DBUGGER. Our dedicated support team provides proactive monitoring, rapid incident response, and continuous optimization.

AEM is mission-critical infrastructure for enterprises worldwide. Downtime, performance issues, or security vulnerabilities directly impact customer experience and business results. Our support services provide peace of mind, knowing that certified AEM experts are monitoring your platform 24/7 and ready to respond when issues arise.

99.9%

Platform Uptime

15min

Response SLA

24/7

Coverage

4.9/5

Client Satisfaction

DBUGGER

Support Services Included

Incident Management

Rapid response to platform issues affecting availability, performance, or functionality. Our process includes immediate triage, root cause analysis, resolution implementation, and post-incident review with full stakeholder communication throughout.

Proactive Monitoring

24/7 monitoring of platform health, performance metrics, and security indicators. Our monitoring detects issues before they impact users, enabling proactive intervention. Coverage includes application health, infrastructure metrics, error rates, and response times.

Security Management

Continuous security monitoring and timely application of security patches. We track Adobe security bulletins, assess vulnerability impact for your specific implementation, and coordinate patch deployment during approved maintenance windows.

Performance Optimization

Ongoing analysis and optimization of platform performance. We monitor key indicators, identify degradation trends, and implement optimizations including caching, query tuning, content delivery, and infrastructure right-sizing.

Upgrade Planning

Expert guidance and execution for AEM version upgrades and service pack applications. We assess upgrade impact, develop comprehensive test plans, execute upgrades during maintenance windows, and validate functionality post-upgrade.

Disaster Recovery

Disaster recovery planning and execution support. We help design and test DR procedures, ensure backup integrity, and provide rapid response when disaster strikes. For Enterprise tier, we maintain runbooks and participate in regular DR drills.

Support Tiers

Essential Support

Foundational support for organizations with internal AEM capabilities. Best suited for organizations that have internal resources for day-to-day management but want expert backup for complex issues.

✓Business hours support (8am–6pm ET, Mon–Fri)
✓4-hour initial response SLA
✓Incident management & resolution
✓Monthly platform health report
✓Security patch notifications
✓Up to 5 support tickets per month

Professional Support

Comprehensive support for organizations requiring reliable AEM operations. Includes extended hours coverage, proactive monitoring, and dedicated support resources with development hours for minor enhancements.

✓Extended coverage (8am–10pm ET + weekend emergencies)
✓2-hour initial response SLA
✓24/7 proactive monitoring
✓10 development hours per month
✓Dedicated support engineer
✓Bi-weekly performance reviews

Enterprise Support

Premium support for mission-critical AEM deployments. 24/7 coverage, immediate incident response, dedicated technical account management, and comprehensive SLAs.

✓24/7 full coverage
✓15-minute response SLA
✓Dedicated technical account manager
✓20+ development hours per month
✓Unlimited support tickets
✓Quarterly business reviews & DR drills
✓Upgrade planning included

Choose Your Support Level

Every organization has different support needs. Let's discuss your requirements and find the right support tier for your AEM platform.